FAQ

Frequently Asked Questions

Find comprehensive answers to all your questions about our platform, investment plans, affiliate program, and cryptocurrency payments

🚀 Getting Started

How do I create an account with mofexo.com?

Creating an account is simple and takes less than 2 minutes. Click on the Sign Up button, fill in the registration form with your details (username, email, password), and click "Register". You'll receive a confirmation email to verify your account and can start investing immediately after verification.

How can I start investing with mofexo.com?

To begin investing, first register for a free account. Once logged in, navigate to the "Make Deposit" section in your Members Area, select your preferred investment plan (Basic, Standard, or Premium), choose your payment method from our supported cryptocurrencies, and complete the deposit. Your investment will be activated instantly upon blockchain confirmation.

What if I forgot my password?

If you've forgotten your password, click the Forgot Password link on the login page. Enter your registered username or email address, and we'll send you secure instructions to reset your password. The reset link will be valid for 24 hours for security purposes.

How can I update my account information?

Log into your mofexo.com account and navigate to "Account Information" or "Profile Settings". Here you can update your email address, change your password, modify your wallet addresses, and manage your security settings. Always ensure your contact information is current for important notifications.

Can I have multiple accounts?

No, each user is permitted only one account. Creating multiple accounts violates our terms of service. If we detect that a member has more than one account, all associated accounts and funds will be frozen permanently. This policy ensures fair treatment for all members.

💰 Investment Plans

What investment plans does mofexo.com offer?

We offer three AI-powered investment strategies designed for different investment goals:

• Basic Plan: 0.62% hourly returns for 245 hours | 152% Total ROI | Minimum Investment: $15
• Standard Plan (Most Popular): 0.90% hourly returns for 200 hours | 180% Total ROI | Minimum Investment: $151
• Premium Plan: 1.50% hourly returns for 150 hours | 225% Total ROI | Minimum Investment: $451

All plans include principal in hourly returns, meaning you receive your initial investment back along with profits over the plan duration.

What is the minimum and maximum investment amount?

Minimum investment amounts vary by plan: Basic Plan starts at $15, Standard Plan at $151, and Premium Plan at $451. There is no maximum investment limit - you can invest as much as you want. You can also create multiple active deposits across different plans simultaneously to diversify your investment strategy.

How are profits calculated and when are they credited?

Profits are calculated hourly based on your selected plan's rate. For example, if you invest $1,000 in the Standard Plan (0.90% hourly), you'll earn $9 every hour for 200 hours, totaling $1,800 (your $1,000 principal + $800 profit).

Returns are automatically credited to your account balance every hour and are immediately available for withdrawal or reinvestment. You can track your earnings in real-time through your dashboard.

Is my principal included in the returns?

Yes, all our investment plans include principal in the hourly returns. This means you'll receive your initial investment back along with profits distributed over the plan duration. For instance, the Premium Plan returns 225% total, which includes your 100% principal plus 125% net profit. You don't need to wait until the end of the plan to access your principal.

Can I make multiple investments simultaneously?

Absolutely! You can create multiple active deposits across different plans at the same time. Each investment is tracked separately in your account dashboard with its own performance metrics. This allows you to diversify your investment strategy and maximize returns by utilizing multiple plans based on your financial goals.

Can I reinvest my earnings automatically?

Yes, you can easily reinvest your earnings directly from your account balance. Simply go to the "Make Deposit" section and select "Deposit from Account Balance" as your payment method. This allows you to compound your returns without making additional external cryptocurrency deposits, maximizing your earning potential.

What happens after my investment plan completes?

Once your investment plan completes its full duration (245 hours for Basic, 200 hours for Standard, or 150 hours for Premium), you will have received 100% of the promised returns including your principal. Your account balance will reflect all accumulated earnings, which you can withdraw or reinvest into a new plan immediately.

🪙 Cryptocurrency Payments

Which cryptocurrencies do you accept for deposits?

We accept a wide range of popular cryptocurrencies to provide maximum flexibility and convenience:

• Bitcoin (BTC) - The original cryptocurrency
• Litecoin (LTC) - Fast and low-cost transactions
• Ethereum (ETH) - Smart contract platform
• Tether USDT (ERC20) - Ethereum-based stablecoin
• Tether USDT (TRC20) - Tron-based stablecoin (fastest)
• Tether USDT (BEP20) - Binance Smart Chain stablecoin
• Tron (TRX) - High-speed blockchain
• Binance Coin (BNB) - Binance ecosystem token

All deposits are processed automatically through secure blockchain networks.

How long does it take for my deposit to be credited?

Deposit processing times depend on the cryptocurrency and blockchain network:

• USDT TRC20 & TRX: Usually instant (1-3 minutes)
• USDT BEP20 & BNB: 1-5 minutes
• Litecoin (LTC): 5-15 minutes
• Bitcoin (BTC): 10-30 minutes (1-3 confirmations)
• Ethereum & USDT ERC20: 5-20 minutes

Your investment starts earning immediately once the deposit is confirmed and credited to your account. You can track the transaction status in your deposit history.

Do you charge any deposit fees?

No, mofexo.com does not charge any deposit fees. You only pay the standard blockchain network transaction fees when sending cryptocurrency from your wallet. The full amount you deposit (minus network fees paid to miners) will be credited to your investment account. We believe in transparent pricing with no hidden charges.

Which cryptocurrency is fastest and most cost-effective?

For the fastest transactions with lowest fees, we highly recommend using USDT TRC20 or TRX (Tron network). These typically confirm within seconds to minutes and have minimal transaction fees (often less than $1).

Bitcoin and Ethereum are equally secure but may take longer and have higher fees during network congestion. Choose based on your priority: speed (TRC20/TRX), stability (BTC/ETH), or what you already hold in your wallet.

What if I send the wrong cryptocurrency or amount?

Please be extremely careful when making deposits. Always double-check the cryptocurrency type, network, and wallet address before sending. If you send the wrong cryptocurrency or use the wrong network (e.g., sending ERC20 to a TRC20 address), the funds may be lost permanently and cannot be recovered.

If you accidentally send an incorrect amount, contact our support team immediately with your transaction details. We'll review your case and assist where possible.

💸 Withdrawals

How do I withdraw my earnings?

Withdrawing is simple and straightforward:

1. Log into your Members Area
2. Navigate to the "Withdraw" section
3. Enter the amount you wish to withdraw
4. Select your preferred cryptocurrency
5. Provide your wallet address (double-check for accuracy)
6. Submit the withdrawal request

Withdrawals are processed instantly to within 12 business hours. You'll receive a confirmation email once your withdrawal is processed.

What is the minimum withdrawal amount?

The minimum withdrawal amount is $10 for most cryptocurrencies. This low threshold ensures you can access your earnings quickly without waiting to accumulate large amounts. There is no maximum withdrawal limit - you can withdraw your entire balance at any time.

How long does it take to process withdrawal requests?

Withdrawal requests are processed instantly to within 12 business hours. Most withdrawals are completed within 1-3 hours during our working hours (9:00 AM - 6:30 PM). Once processed, the cryptocurrency will be sent to your wallet address and confirmed on the blockchain network within minutes.

Withdrawals requested outside business hours will be processed first thing the next business day.

Are there any withdrawal fees?

mofexo.com does not charge withdrawal fees. However, standard blockchain network transaction fees apply when sending cryptocurrency to your wallet. These fees vary depending on the cryptocurrency and current network conditions. We always strive to use the most cost-effective methods to minimize your fees.

Can I withdraw my earnings while my investment is still active?

Yes! You can withdraw your accumulated earnings at any time, even while your investment is still running and generating hourly returns. Your active deposits will continue earning profits according to their plan schedule. This flexibility allows you to access your profits whenever you need them without affecting your ongoing investments.

How can I check my account balance and transaction history?

You can access your account information 24/7 through your Members Area. Your dashboard displays your current balance, active investments, total earnings, and complete transaction history. All deposits, withdrawals, and referral commissions are logged with timestamps and transaction IDs for full transparency.

🤝 Affiliate Program

How does the affiliate program work?

Our affiliate program allows you to earn lifetime commissions by referring others to mofexo.com. Simply share your unique referral link with friends, family, or your audience. When someone registers and invests using your link, you'll earn commissions on their deposits and activities automatically.

It's a powerful way to build passive income - your referrals continue earning you commissions for as long as they remain active on the platform.

What are the affiliate commission rates?

We offer a generous 3-level commission structure that rewards you for building a network:

🥇 Level 1 (Direct Referrals): 8% commission on all deposits made by people you directly refer

🥈 Level 2 (Second Tier): 2% commission on deposits made by referrals of your direct referrals

🥉 Level 3 (Third Tier): 1% commission on deposits made by third-tier referrals

All commissions are lifetime earnings and credited instantly to your account balance!

When do I receive my affiliate commissions?

Affiliate commissions are credited instantly to your account balance as soon as your referral makes a deposit. There's no waiting period, no minimum threshold, and no delays. You can withdraw your commissions immediately or reinvest them into any of our investment plans to compound your earnings.

How can I track my referrals and earnings?

Your Members Area includes a comprehensive real-time tracking dashboard with detailed analytics:

• Total number of referrals across all 3 levels
• Individual referral activity and investment amounts
• Commission earnings breakdown by level
• Network growth visualization
• Historical earnings reports
• Active vs inactive referrals

You'll have complete visibility into your affiliate performance with detailed statistics updated in real-time.

Where can I find my personal referral link?

Your unique referral link is available in your Members Area under the "Affiliate" or "Referrals" section. You can easily copy and share this link across:

• Social media platforms (Facebook, Twitter, Instagram, TikTok)
• Your website or blog
• YouTube video descriptions
• Forums and communities
• Email campaigns
• Direct messages to friends and family

The link is permanent and automatically tracks all referrals, so you never miss a commission.

Is there a limit to how much I can earn from referrals?

No, there is absolutely no limit to your affiliate earnings! You can refer unlimited people and earn commissions on all their deposits forever. Some of our top affiliates earn more from referrals than from their own investments. The more you promote and the larger your network grows, the more passive income you generate.

Do I need to invest myself to earn affiliate commissions?

No, you don't need to make a personal investment to participate in the affiliate program. You can start earning commissions immediately by referring others. However, many successful affiliates choose to invest themselves to better understand the platform and share their genuine experience with potential referrals.

🔒 Security & Support

Is my investment safe with mofexo.com?

We implement industry-leading security measures to protect your investments and personal information. Our platform uses advanced encryption, secure blockchain transactions, and multi-layer authentication. However, as with any investment, there are inherent risks. We recommend only investing amounts you can afford and diversifying your portfolio.

Our funds are managed by experienced investment professionals who utilize AI-powered trading strategies to generate consistent returns.

How can I contact customer support?

Our dedicated support team is available 24/7 to assist you. You can reach us through:

Support Ticket System: Submit a ticket through your Members Area for detailed inquiries
Live Chat: Available on our website for instant assistance
Email: Contact us directly for account-related questions
FAQ Section: Browse our comprehensive FAQ for quick answers

We typically respond to all inquiries within 1-3 hours during business hours.

What are your business hours for support?

Our support team operates during the following hours:

Business Hours: 9:00 AM - 6:30 PM (Monday - Friday)
Weekend Support: Limited support available on weekends

While withdrawals and urgent matters are prioritized during business hours, you can submit support tickets 24/7, and we'll respond as soon as possible. Automated systems handle deposits and account updates around the clock.

Can I lose money with mofexo.com?

While we utilize advanced AI-powered trading strategies and have a strong track record, all investments carry inherent risks. We recommend following these best practices to minimize risk:

• Only invest amounts you can afford to lose
• Start with smaller investments to understand the platform
• Diversify across multiple plans
• Withdraw profits regularly
• Align investments with your financial goals

Our team consists of experienced traders who invest member funds in major markets and opportunities to generate consistent returns.

Who manages the investment funds?

All investment funds are managed by our team of mofexo.com investment experts who have years of experience in cryptocurrency trading, forex markets, and AI-powered algorithmic trading. Our strategies combine human expertise with advanced artificial intelligence to identify and capitalize on profitable opportunities across multiple markets.

Still Have Questions?

Our support team is here to help you 24/7. Get personalized assistance for your specific needs.